Complaints & Privacy

Information about our complaints regulation and related legal documents

Last updated: 2026-05-18

1. Complaints Regulation (Wkkgz-compliant)

Complaints Regulation

At IJFysio, we strive for high-quality, professional care. However, it may happen that you are not satisfied with the treatment or our services. We take complaints seriously and handle them carefully and confidentially.

Discuss your complaint

We advise you to first discuss your complaint with your treating physiotherapist. In many cases, an open conversation can lead to an appropriate solution.

If you cannot resolve it together or prefer not to have the conversation, you can make use of our formal complaints procedure.

Healthcare Quality, Complaints and Disputes Act (Wkkgz)

IJFysio complies with the Dutch Healthcare Quality, Complaints and Disputes Act (Wkkgz). This means that we:

have an accessible complaints regulation in place
have an independent complaints officer available
are affiliated with a recognized disputes committee

The complaints officer can support you free of charge in filing and discussing your complaint.

If a complaint is not resolved to your satisfaction, you can submit it to the independent disputes committee with which our practice is affiliated. This body can make a binding decision.

Filing a complaint

You can submit your complaint in writing or by email via:

Name: IJFysio

Address: Diemerparklaan 35, 1087 GN IJburg, Amsterdam, Nederland

Email: info@ij-fysio.nl

Phone: +31202386001

You will receive an acknowledgment of receipt and information about the further procedure.

2. Complaints regulation via KNGF

Complaints regulation via KNGF

IJFysio is affiliated with the complaints regulation of the Royal Dutch Society for Physical Therapy (KNGF). If we cannot resolve your complaint, you can turn to the independent complaints officer via the KNGF.

More information about the complaints procedure can be found on the KNGF website.

3. Related legal documents

For privacy rights, data processing, website terms, payment, insurance, cancellation, and service conditions, use the dedicated documents below.